In Europe, or rather: at least between Germany and the Netherlands, the answer to this question often is not more than a subject for jokes. A current research project about strategic communication in hospitals now wants to show that and how neighbors actually are able to learn from each other when they look to the other side of the fence.
In the Interview with MEDICA.de, Dr. Lisa Terfrüchte and Prof. Achim Baum talk about the comparison of the online communication of German and Dutch hospitals, what their organizational communication looks like and what effect this has on their crisis communication: transparency and participation create confidence.
What is the objective of the "Organizational Communication in Hospitals" project?Prof. Achim Baum: Like everywhere in Europe, the health care systems in the Netherlands and Germany are undergoing...
Read more in the interview at MEDICA.de